Log In | Ndax®: Secure Access to Your Crypto®

Why secure sign-in matters for NDAX® users

Signing in is the gateway to trading, deposits, withdrawals, and portfolio management on NDAX®. A strong, well-protected sign-in process reduces the chance of unauthorized access and helps keep your funds safe. Follow the steps below to log in reliably and to harden your account against common threats.

Step-by-step: How to log in to NDAX®

1. Open the official NDAX® sign-in page. Navigate to the official NDAX® website using a bookmark or by typing the address directly into your browser to avoid phishing sites. For convenience, you can use the official NDAX® link on trusted pages (see disclaimer below).
2. Enter your registered email address. Use the email you used when creating your NDAX® account. If you have multiple emails, check which one received your account confirmation or verification emails.
3. Type your password. NDAX® passwords are case-sensitive. If you use a password manager, copy or autofill the credentials from the manager to avoid typing mistakes.
4. Complete two-factor authentication (2FA), if enabled. If you have 2FA activated, you will be prompted for the verification code from your authenticator app (e.g., Google Authenticator, Authy) or a hardware 2FA device. Enter the code promptly — codes expire quickly.
5. Optional security challenge. NDAX® may present device or location-based checks. Follow the on-screen steps to confirm your identity when prompted.
6. Successful login. Once authenticated, confirm that you are on the genuine NDAX® dashboard and review recent account activity to ensure nothing looks unfamiliar.

Setting up or re-enabling two-factor authentication (2FA) on NDAX®

2FA adds a second layer of protection. We strongly recommend using an authenticator app rather than SMS when possible.

• Go to Security or Account Settings in your NDAX® dashboard.
• Select Enable Two-Factor Authentication and choose an authenticator app option.
• Scan the QR code with your authenticator app and enter the generated code to verify.
• Store recovery codes securely — these are your fallback if you lose access to your authenticator device.

Common login issues and quick fixes

Forgot password

Use the “Forgot password” link on the NDAX® sign-in page to request a secure password reset email. Follow the instructions and choose a new, unique password.

Lost 2FA device

If you lose access to your authenticator app or device, use the recovery codes you saved when enabling 2FA. If you don’t have recovery codes, contact NDAX® support and be prepared to complete identity verification steps.

Unrecognized device or location blocked

NDAX® may temporarily block sign-in attempts from unfamiliar locations for your safety. If you believe the block is in error, contact support and provide the required verification details.

Account locked for security reasons

Follow the on-screen instructions or reach out to NDAX® support; expect identity verification steps to restore access.

Best security practices for NDAX® login

• Use a strong, unique password: Avoid reusing passwords. Consider a passphrase or a password manager to generate and store complex passwords.
• Enable 2FA with an authenticator app: Authenticator apps are more secure than SMS-based 2FA.
• Keep recovery codes safe: Store them offline in a secure place (encrypted drive, safety deposit box, or hardware password manager).
• Be wary of phishing: Never click links in unsolicited emails claiming to be NDAX®; instead, visit the site directly via your bookmark.
• Keep software up to date: Update your browser, OS, and security software regularly to reduce vulnerability to exploits.
• Monitor account activity: Review recent logins and transactions after signing in to spot suspicious behavior early.

What to do if you suspect unauthorized access

If you see transactions or activity you don’t recognize, immediately:

1. Change your NDAX® password from a trusted device.
2. Disable or rotate connected API keys and third-party apps.
3. Contact NDAX® support and provide details about the suspicious activity.
4. Consider withdrawing funds to a secure, self-custody wallet if you believe your account has been compromised.

Quick tips for business or high-volume traders

If you manage larger holdings or trade professionally, consider:

• Using hardware security modules or dedicated, access-controlled machines for trading.
• Setting up IP allowlists and restricted API permissions where available.
• Keeping clear internal controls for who can access the NDAX® account and when.

Frequently asked questions (FAQ)

How long does the NDAX® sign-in code last?

Authenticator codes typically expire every 30 seconds; enter them promptly. If codes fail repeatedly, confirm your device clock is correct (use network-provided time).

Can I change my NDAX® registered email?

Yes — changing your registered email typically requires email verification and may require identity confirmation to protect your account.

Where can I get help with login problems?

Reach out to NDAX® customer support through official channels listed on the NDAX® website. Be ready to provide identifying information; never share your password or full 2FA codes in support requests.